General Terms and Conditions of Reason To See, s.r.o.
1. GENERAL PROVISIONS
Reason To See, s.r.o., with registered office at Dubová 73, 251 69, Dolní Lomnice (hereinafter referred to as "the intermediary") is a travel agency and reservation system operator (system) available at the reasontosee.com (hereinafter referred to as "the booking platform") through which mediates the sale of tours and/or other tourism services (hereinafter referred to as "the product") offered for sale by travel agencies or other persons authorized to offer and sell products (hereinafter referred to as "the organizer") to third parties (hereinafter referred to as "the customer"). The catalogue of products presented on the booking platform is not an offer to enter into an agreement made to a customer (the use of the provisions of Section 1732 (2) of the Civil Code is excluded from the customer).
Mediation of the sale of products is performed by an intermediary on the basis of agreements concluded with the respective organizers.
2. REGISTRATION, USER ACCOUNT
2.1. Using the registration platform offer can generally be done anonymously.
2.2. However, some platform uses, such as bookings, possibly require registration. During registration, the customer fills in and sends an electronic registration form to the intermediary. At the same time, the customer declares before submitting the electronic registration form that he/she agrees with the Intermediary's General Business Terms and with the processing of his/her personal data by the intermediary. Registration is closed only after the confirmation has been sent to an e-mail address specified by the customer. Only a person older than 18 years can register. The customer has to enter the password he/she imposes and will take the appropriate measures to prevent the third party from learning about it.
2.4. Creating more than one user account for the same physical or legal person is not allowed. The user account cannot be transferred.
2.5. Users are entitled to terminate their registration at any time at the intermediary’s booking platform.
3. REQUEST FOR THE RESERVATION, CONCLUSION OF THE AGREEMENT, PRICE OF THE PRODUCT
3.1. Reservation request (product order)
A customer can perform a product order via an online form at the intermediary's booking platform. The customer sends his booking request via the reservation platform to the organizer (he will make an offer to the organizer). At the same time as the product reservation request, the customer pays the product price through the payment gateway. The organizer will confirm the booking request (accepts the customer's offer) or will not confirm (he will not accept the customer's offer). In the event the organizer does not confirm the request, the money sent by the customer to the payment gateway will be returned to the customer.
The customer is responsible for the correctness of the application, in particular for correct disclosure of personal data, terms and other conditions relevant to the product's use.
The intermediary presents individual products based on the information, data and conditions provided by the organizer. The intermediary is not responsible for the accuracy, timeliness, or modification of such information, data and conditions.
3.2. The conclusion of the agreement about the product
The customer is obligated to agree with the platform's General Terms & Conditions and the organizer's Terms & Conditions during product agreement is concluded.
The product agreement is concluded when the customer's request is acknowledged by the organizer. If the reserved product is immediately available, the product agreement is concluded at the time of sending the reservation request. The product is instantly available to the customer when choosing the product. The product agreement is concluded exclusively between the organizer and the customer. The intermediary is not a party to the product agreement.
The customer acknowledges that the database of products offered (including product prices) is constantly changing, and the intermediary cannot make any difference in ensuring that the product specified in the booking request will continue to be available (will not be sold out) that it will be available at the price stated in the application. The customer further acknowledges that after the payment has been made, there may be situations where the organizer does not confirm the ordered product.
If the organizer does not confirm the ordered product, the product agreement does not occur. The intermediary is in no way responsible for the damage, other harm and/or other consequences caused to the customer by not concluding a product agreement.
3.3. Payment of the product price
The customer is obliged to pay the price of the product under the conditions and within the deadlines specified by the organizer.
The product price is negotiated in the currency of the country in which the organizer has its seat (usually EUR).
The product price includes VAT. Local taxes may be charged at the place of final destination of the product.
4. TRAVEL DOCUMENTS
The documents required to draw the product and the instructions for drawing the product (hereinafter referred to as "the travel documents") are received directly from the organizer. The passport, visa, health insurance document and other documents necessary for entry into countries of transit and destinations (hereinafter referred to as "the personal travel documents") are for the customer to obtain himself. More details will be provided to the customer by the organizer.
The intermediary is not liable for any damages, damages or other negative consequences that a customer may incur in the event of non-compliance with the obligations stated in this article.
5. CANCELLATION GUIDELINES
The customer may refuse to comply with the terms of the product agreement concluded between the customer and the organizer on the organizer conditions.
In accordance with paragraph 3.2. of these T&C, the customer, before concluding a product contract with the organizer of the product or service, accepts the terms of the organizer. The fact of the conclusion of a product agreement between the customer and the organizer confirms the fact that the customer agrees with the T&C of the organizer. The T&C of the organizer are placed on the booking platform on the page of each product, as well as in the process of making a booking.
All conditions of cancellation, refund, as well as the terms of the confirmation period by the organizer, are determined by the T&C of the organizer. In case of refusal of the product and the initiation of a refund by the customer on conditions that do not meet the T&C of the organizer, the customer agrees with the fact of illegibility of the refund and is ready to incur losses of up to 100 % of the cost of the product/service.
6. PROPER FULFILLMENT
The service intermediary is responsible for the proper provision of the service, and the organizer is responsible for the breach of obligations under the product agreement. The intermediary is not responsible for the quality and scope of the product provided by the organizer; any claims of the product are solely for the organizer. The intermediary is not authorized to handle product claims or on behalf of the organizer.
The rights and obligations of the product agreement arise only to the organizer and the customer and are governed by the terms of the organizer.
The organizer is solely responsible for providing the service under the product agreement according to the terms of the organizer (the intermediary acts in the relationship between the customer and the organizer only as an intermediary in concluding a product agreement). These general terms and conditions of the intermediary do not apply to the rights and obligations between the customer and the organizer in the provision of a service under a product agreement concluded through the intermediary booking platform.
8. INSURANCE FOR A BANKRUPTCY CASE
Insured in case of bankruptcy are travel agencies - tour operators in the state of their headquarters and under the conditions that apply in the state of its seat. The customer acknowledges that insolvency insurance does not apply to all services of the organizer, but only to tours and possibly other services listed in the insurance agreement between the organizer and the insurance company.
9. INFORMATION FOR THE CONSUMER
The customer, who is the consumer, shall be informed by the intermediary of the fact that:
- terms and conditions of the intermediary are kept by the intermediary and are sent to the customer, respectively these terms and conditions are published on the platform's website under the Terms section;
- the product agreement will be kept by the organizer; the conditions of the organizer are posted on the website of the organizer, and further, the customer has the option with the terms and conditions also within the framework of the information listed on the product between the information about the product finds interactive-click on the conditions of the organizer;
- the customer has the opportunity to review the data he/she has entered for the registration application before submitting the registration request.
10. APPLICABLE LAW, DISPUTE SETTLEMENT
The product agreement is governed by the laws of the country in which the organizer has its seat.
The rights and obligations of the intermediary and the customer governing mediation of the sale of the product are governed by the law of the Czech Republic. Any possible disputes between the intermediary and the customer will be settled by the general courts of the Czech Republic.
If the customer is a consumer, in the event of a dispute, the customer is entitled to make a proposal for out-of-court settlement of the dispute at the Czech Trade Inspection Authority (Contact: Czech Trade Inspection Authority, Štěpánská 567/15, 120 00 Praha 2, IČO: 000 20 869, //www.coi.cz).
The customer can also use the online dispute resolution (ODR) platform provided by the European Commission. It is available at: http://ec.europa.eu/consumers/odr/