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Terms & Conditions

1. Your passport/ID card it´s necessary to carry throughout the duration of tours

2. All tours finish at the city centre (except tours 7A, 8, 8A, 21)

3. Pick-up service is free of charge (except tours 7A, 8A, 22, Hop On –Hop Off)

4. No drop off service back to your hotel (except tours 8, 21)

5. All guided tours are always bilingual (except tour 6)

6. All of our tours and trips are guaranteed in English, other languages (German, Italian, Spanish, Russian, French) upon request

7. Student prices: you´re obligated to present your ISIC card throughout the duration of tours otherwise you'll pay the price difference

8. No refund for missed pick-up/departure time, delay of pick-up, weather conditions, get lost on the tour, traffic jam, unexpected changes in opening time of visited sites, purchased tickets, traffic restrictions, force majeure

9. Pick-up time is different from departure time and has to be respected

10. Pick -up for hotels in walking distance – our assistant will walk you

11. Any complaints have to be made immediately after the end of the tour at the starting point – Na Příkopě 23

12. Museums, castles: we can guarantee only English commentary

13. We´re not responsible for forgotten personal belongings on buses, boats or visited sites

14. We don´t offer a senior discount

15. Children prices: up to 10 years old (under 2 years-old for free)

16. Cancellation terms and conditions: cancellation free of charge 24 hours in advance