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General Terms and conditions

 

INSURANCE POLICY.

We are fully insured with Groupama Insurance company, contract N° 51 319 807Y.

 

RESPONSIBILITY.

Paris My Way may not be held responsible for any accident, delay, disruption, strike, bad weather or loss of personal belongings.

 

CANCELLATION.

We reserve the right to change or cancel tours without notice when necessary for our passengers’ comfort and safety. No refunds will be issued to customers should they decide to interrupt their excursion. There will be no refund for cancellations less than 24 hours before the scheduled departure.

 

NO-SHOW.

In case of «no-show» at the hotel of the clients without any notification, the driver will wait a maximum of 30 mins in the lobby of the hotel and then will leave.

At train stations, the driver will wait 30 mins maximum after train arrival.

At Airports, the driver will wait 75 mins maximum after the plane landed.

We will charge 100% in case of no-show.

 

CLAIM.

Claims must be received less than 30 days after the date of the tours and must include a copy of the exchange form/receipt.